Q: What are your business hours? TOP
A: Our shop is open:
Monday-Friday: 8:30 am - 4:30 pm EST
Weekends and Holidays: Closed
Q: What is the best way to contact you? TOP
You can also write to us at:
Ines Maria Badillo, Owner
Ophelia's Haven
P.O. Box
North Arlington, NJ 07031
Fax: 201-998-2928
Feel free to contact us with any questions you may have. We always promise a prompt response!
Q: Is your shop a safe and secure website? TOP
A: Yes! All of your payments are collected on certified secure site using SSL (secure socket layer) technology. All credit and debit card transactions are made through Paypal, which is a secure service. We guarantee that it is 100% safe to shop at Ophelia's Haven.
Q: What payments do you accept? TOP
A: We accept payments via Paypal for all our online transactions. When you choose to pay by credit/debit card, you will be automatically directed to the paypal secure website. You do not have to have a paypal account to make a card payment, paypal is just used as a 'secure payment gateway'.
When you get transferred to the paypal site you can choose 2 options. Firstly, if you have a paypal account you sign in as normal and pay through your account. Secondly, if you don't have a paypal account you can choose to pay by credit card. You can safely enter your credit/debit card details to make a payment.
There is no charge to you for this (we pay the charges!) and they do not store any of your details. It's quick, safe and easy! PayPal accounts are free and you can pay securely using your checking account or credit/debit card. Paypal accepts all major credit and debit cards: Visa, Discover, Mastercard, & American Express.
We also accept personal checks and money orders, please contact us for mailing information. With personal check and money order transactions, we will hold your online order until payment has been received.
In order for us to deliver your merchandise in the fastest way possible we ask that you please be sure to fill out all of the information accurately and completely. You can make a check or money order in U.S. funds only.
Q: Do you ship internationally? TOP
A: Yes, we ship internationally! If you are an international customer, please
contact us before buying. Please note: we are not responsible for any import fees that your country may impose.These additional costs are the sole responsibility of the buyer.
Q: Can I place an order by phone? TOP
A: Unfortunately, we do not offer phone orders at this time. But, you can fill out our order form and fax us .
Ines Maria Badillo, Owner
Ophelia's Haven
P.O. Box
North Arlington, NJ 07031
Fax: 201-998-2928
Q: Do I have to pay sales tax? TOP
A: New Jersey residents pay a 7% sales tax.
Q: Why does my invoice say "out of stock?" TOP
A: Occasionally we unexpectedly run out of stock of a particular item. If this happens we issue a "temporarily out of stock" notice on your invoice. We are sorry for any inconvenience this may cause.
You will be notified promptly and given the option to cancel the order or have it filled when inventory is replenished.
While we may have the item in stock at the time that you placed your order, by the time it gets sent for final processing, we have realized an unexpected stock deficiency. This happens due to the nature of crafting in small batches to ensure quality.
If an item you place an order for is "out of stock" we simply ask that you reorder at a later date, usually within 1-2 weeks.
Q: Can I cancel my order? TOP
A: If for any reason you wish to cancel your order, please
contact us within the same business day that the order was placed. All orders are processed and shipped within 48 hours.
Once your order has been processed, order cancellations received after this time will not be accepted. If you are unable to submit your order cancellation by the deadline, you may return the parcel for an immediate refund or credit minus the shipping charges.
Q: Do you offer overnight delivery? TOP
A: Yes. If you need your item(s) shipped quickly, please
contact us and include your order number in the email. We will be happy to expedite your shipping. Please note there will be an additional charge.
Q: How fast will my order be shipped? TOP
A: Our customers satisfaction is important to us so we strive to ship your products quickly. All in stock items are shipped within 1-2 business days of receipt of order. We currently ship Monday through Friday. If you place an order on a weekend or holiday, your order will be processed the very next available business day.
Q: What is your privacy policy? TOP
A: We value and respect the privacy of all of our customers! We do not sell, loan, trade, or rent our customer's personal information to anyone. The personal information that we collect from you will be solely used for the purpose of processing and completing your order. No information will be given to a third party under any circumstance.
Q: What is your return policy? TOP
A: We want you to be completely satisfied with your purchase from our apothecary. We have a 100% Money Back Gaurantee on products that are unopened and in "as new" condition. If for any reason you are not satisfied, you may return or exchange the item(s) within 30 days of the delivery date for a full refund. Return shipping costs are non-refundable. Please contact us prior to returning your item(s).
Any item returned after 30 days of original delivery date will not be processed. All items must be returned unopened and it's original new condition. Sale items can be returned for store credit only. Items purchased as a gift set must be returned as a complete gift set. Please include a copy of the packing slip with your return. On the packing slip please specify the item(s) you are returning. All refunds will be promptly credited back to you.
We recommend using delivery confirmation or online tracking when returning or exchanging your item(s). We cannot accept responsiblity for lost returns. If for some reason your package is damaged upon arrival, please contact us immediately.
Please contact us with any additional questions.
TOP
Please Note: Ophelia's Haven reserves the right at
any time to accept or decline your order for any reason.
~Price and Availability is Subject to Change Without Notice~
Frequently Asked Questions
